lientekno.com – Lowongan Kerja Posisi Retail Trainer di PT Puma Cat Indonesia
DESKRIPSI LOWONGAN KERJA
Responsible for planning and delivering the PUMA Retail Training strategy through training, documentation, tools and processes to ensure retail staff development and delivery of excellent PUMA exceptional service standard to our consumers across multiple channels
Jobdesk :
- Train store staff, enabling them to consistently achieve or exceed Mystery Shopping scores through effective training & development programs
- Ensure that all staff in consumer facing roles are trained in accordance with PUMA’s Retail Training Standards
- Develop a training set-up that allows efficient roll-out of training based on ideal global training and development journey and enhance training programs and policies to support the selling service across all channels.
- Plan, organize and execute Retail Training within the country. Develop seasonal training calendar to clearly identify priorities, reach and training frequency
- Ensure existing training programs are customized to market needs. Wherever possible, leverage as much as possible from existing training programs from Global and Region.
- When required, develop country specific training materials and tools for Retail in collaboration with other functions (e.g. Merchandising, Operations), with support and sign off from the Country Retail Director and the Regional Training Manager.
- Work closely with Operations team to identify training needs to develop store staff’s skills and knowledge in line with market and consumer expectations and PUMA Standards
- Manage the Mystery Shopper Program (MSP) and use it to improve Retail Sales and customer service standards within the country.
- Develop and deliver training programs to Franchise stores (either direct or via Train-the-Trainer) to ensure customer service standards are consistent with global PUMA standards
- Work with Retail support functions for country specific projects and needs Work closely with regional or international functions as needed
- Liaise with other country operations personnel either formally or informally Support talent development and succession planning through implementation of ideal curriculum
- Identify high performers during training and store visits and identify additional developmental opportunities to further accelerate and enhance their careers with PUMA
Requirement :
- Bachelor’s Degree in Education, Business, Management or any other relevant field
- Basic computer skills in MS Word, Powerpoint and e-mail (Lotus Notes or similar)
- English at business level
- 3 years training, coaching and people development experience in a customer service oriented retail environment (preferably apparel/footwear)
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan : Supervisor/Koordinator
Kualifikasi : Sarjana (S1)
Pengalaman Kerja : 4 tahun
Jenis Pekerjaan : Penuh Waktu
Spesialisasi Pekerjaan : Pendidikan/Pelatihan, Pelatihan & Pengembangan / 507, 121
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Informasi perusahaan Pemberi Kerja, PT Puma Cat Indonesia
For nearly 70 years, PUMA has developed fast products for the fastest athletes on the planet. Every day, our 13,000 employees across 120+ countries rally our SPEED & SPIRIT to deliver the iconic footwear, apparel and accessories capable of pushing sport and fashion forward.The PUMA world extends across Football, Running, Training, Fitness, Golf, Motorsports and design collaborations with icons such as Rihanna. But wherever you are, whether it’s on the pitch, the runway or in the streets, the PUMA touch is instantly felt in the undeniable joy and excitement we bring to sport, fashion and culture. The PUMA Group owns the brands PUMA, Cobra Golf and Dobotex and is headquartered in Herzogenaurach, Germany.
Informasi Tambahan Perusahaan PT Puma Cat Indonesia
Ukuran Perusahaan : 1- 50 pekerja
Waktu Proses Lamaran : 28 hari
Industri : Olahraga
Tunjangan dan Lain-lain : Tip, Waktu regular, Senin – Jumat, casual
Lokasi : Jakarta Selatan