lientekno.com – Lowongan Kerja Posisi Italian Speaking Tech Support Analyst – Manila, Philippines ID di Accenture
DESKRIPSI LOWONGAN KERJA
Candidate should be willing to relocate to Philippines once onboarded.
IMPORTANT – PLEASE READ: We appreciate your interest in joining Accenture in the Philippines. As we continue to enhance our hiring process, it is important for you to complete the registration through our career site (workday) for us to process your application. After registering, we will get back to you via phone or email. Thank you and we wish you success in your job search.
The work:
- Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems
- Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge
- Provide white-glove support to Microsoft customers but not limited SMB, partners and consumers, with FCR First Call Resolution goal in mind
- Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc
- Document and report to QMs, Cluster Leads Geo Leads any identified gaps, issues etc
- Report to QM Geo Leads, any management or technical opportunities
- Build relationship to create, reinforce, motivate, and guide customers and partners
- Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries
- Leverage collaboration support tools and processes to expedite resolution of customer issues
Experience and Technical Skills:
- At least 2 years of professional IT experience or 2 years professional customer service/technical support work experience in BPO or related industry
- With M365 administration/troubleshooting skills and experience
- Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server and Azure Concept
- Experience in or exposure to a client facing role
- Communication skill should be at least B2 or higher
- Amenable to a flexible work schedule, as the need arises
- Educational Background
- Bachelor’s Degree in Information Technology, Computer Science or other relevant fields
- Certification Good to have
- Any M365, MS Windows Server, Azure or Exchange
- Solid foundational knowledge on Windows, Mac OS and other Office Apps
Equal Employment Opportunity Statement
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan : Pegawai (non-manajemen & non-supervisor)
Kualifikasi : Tidak terspesifikasi
Pengalaman Kerja : 3 tahun
Jenis Pekerjaan : Penuh Waktu
Spesialisasi Pekerjaan : Pelayanan, Teknikal & Bantuan Pelanggan / 505, 152
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Informasi perusahaan Pemberi Kerja, Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers.
Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.
Visit us at www.accenture.com.
Accenture Career Centers*
*accepting walk-in applicants
Manila
GF Robinsons Cybergate 1, Pioneer Street corner EDSA, Mandaluyong City
Monday to Friday, 9:00 AM to 5:00 PM
Ilocos
Valdez Building A, Venvi IT Hub, Barangay 1, San Nicolas, Ilocos Norte
Monday to Friday, 9:00 AM to 5:00 PM
Cebu
16F Ebloc2, Geonzon Street, Cebu IT Park, Cebu City
Monday to Friday, 9:00 AM to 5:00 PM
Stay connected
Facebook.com/accenturejobsph Twitter.com/accenturejobsph Youtube.com/accenturejobsph Instagram: @accentureph LinkedIn Showcase Page: Accenture Careers in the Philippines
Ready to join us?
Upload your updated CV to Jobstreet, then click “APPLY NOW.” If you need special assistance because of a disability, please let us know via email at [email protected] (Please do not send any CV to this email)
Accenture is an equal-opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.
Informasi Tambahan Perusahaan Accenture
Ukuran Perusahaan : Lebih dari 5000 pekerja
Waktu Proses Lamaran : 10 hari
Industri : Call Center/IT-Enabled Services/BPO
Tunjangan dan Lain-lain : Asuransi Gigi, Tip, Asuransi kesehatan, Employee Stock Purchase, Plan, Expanded Maternity Leave, Retirement Plan, Business Casual, Shifting Schedule
Lokasi : Metro Manila