lientekno.com – Lowongan Kerja Posisi IT Operation Center Administrator di PT Home Credit Indonesia
DESKRIPSI LOWONGAN KERJA
Provide the first line of IT support with an excellent level of service to the business. The processing and coordination of appropriate and timely responses to incident reports, including channeling requests for help to appropriate functions for resolution.
- Organize tickets about incidents and requests based on Service Desk processes and ensure all requests and incidents are assigned to the proper solver, if necessary, involves support from external suppliers
- Monitors main Service desk Email email address and phone to ensure it works all the time and all requests are processed continuously
- Keeps overview of actual open tickets, follow-up all tickets in order to not breach SLA (resolution time), reminds solvers about long-time open issues, if needed, escalates them to Team Leader and re-assigns tickets to another solver so every open ticket is solved within SLA
- Cooperates in maintenance works activities to give information to employees.
- Communicate effectively with users about solutions, advice, and maintenance works activities in non-IT language
Requirements:
- Bachelor’s degree majoring in IT.
- 2+ years of experiences in IT Operations
- Basic knowledge of Network, PC, and Firewall Technologies
- Initiative, enthusiasm, and willingness to learn in a fluid and fast-paced environment
- Good interpersonal and communication skills to interact effectively at all levels. Strong analytical and troubleshooting skills
Informasi Tambahan Lowongan Kerja
Tingkat Pekerjaan : Pegawai (non-manajemen & non-supervisor)
Kualifikasi : Sertifikat Professional, D3 (Diploma), D4 (Diploma), Sarjana (S1)
Pengalaman Kerja : 2 tahun
Jenis Pekerjaan : Penuh Waktu
Spesialisasi Pekerjaan : Komputer/Teknologi Informasi, IT-Admin Jaringan/Sistem/Database / 508, 193
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Informasi perusahaan Pemberi Kerja, PT Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 8 countries around the world. Our vision is to bring to market financial products that improve the lives and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline. We responsibly deliver trusted financial services that customers and business partners access via their channels of choice. Our vision is to always support our customers by providing a transparent, fast, and easy service, anywhere and everywhere they go be it online or offline. We aim to help our customers to see and create more possibilities in life. Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.
Informasi Tambahan Perusahaan PT Home Credit Indonesia
Ukuran Perusahaan : Lebih dari 5000 pekerja
Waktu Proses Lamaran : 18 hari
Industri : Perbankan/Pelayanan Keuangan
Tunjangan dan Lain-lain : Asuransi kesehatan, Parkir, Bonus for all candidate & Dental for corporate candidate only, Smart Casual Business
Lokasi : Jakarta Selatan