– Customer Success Moderator (Yogyakarta) – Lowongan Kerja Posisi Customer Success Moderator (Yogyakarta) di Teleperformance


Customer Success Moderator Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality.

Responsibilities and Accountabilities

  • Review seller, business and product information, short videos, and livestreams to ensure legal compliance and safety of content uploaded to the platform.
  • Review Product related moderation from seller and creator to ensure they are within the guidelines
  • Co-ordinate with other functions of E-commerce Social Media Account business unit to complete the designated work to meet the team’s goal.
  • Become and remain knowledgeable and passionate about leading E-Commerce products and service standards.
  • Review contents within agreed latency SLA and standards of quality
  • Label Videos, Store Content and Text contents as per policy guidelines.
  • Review Incoming Requests, perform analysis and report any risks from Buyer/Seller/Creator.
  • Ensure adherence is met on all basic product related training and clear the exams
  • Read, review, respond, and document user reports, reviews, and support tickets
  • Perform reviews and research to provide excellent policy support
  • Collaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.
  • Protect our ecosystem, prevent fraudulent activity, enforce our TOS and policies, ensuring compliance across a global user base of millions
  • Identify needs and collaborate on projects to improve support tools and processes

Basic Requirements

  • Bachelor’s degree or equivalent diploma (Fresh Graduate open to apply)
  • Minimum GPA 2.75
  • 0-3 years’ work experience in content moderation or e-commerce service handling
  • Excellent written and verbal communication skills in English (english active)
  • Strong problem-solving skills and demonstrated multi-task capabilities and ambiguity
  • Flexible for shifting schedule and changes along with it
  • Ability to handle high volumes during promotions and peak seasons

Preferred Requirements

  • Proficiency in English and Multi-lingual is highly preferred (depends on the market assignment)
  • Compliance or moderation operations experience is preferred
  • Strong analytical and research skills
  • Knowledge Ability to work in a fast and evolving environment with detail-oriented focus.
  • Experience in E-Commerce buyer/seller/creator services and Trust and Safety guidelines is an added advantage.
  • Experience in Microsoft Office Suite is preferred
  • Preferably to have a typing speed of at least 40 words per minute

Teleperformance Indonesia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age and gender

Informasi Tambahan Lowongan Kerja

Tingkat Pekerjaan : Pegawai (non-manajemen & non-supervisor)
Kualifikasi : Sertifikat Professional, D3 (Diploma), D4 (Diploma), Sarjana (S1)
Pengalaman Kerja :
Jenis Pekerjaan : Penuh Waktu
Spesialisasi Pekerjaan : Pelayanan, Layanan Pelanggan / 505, 134 – Peluang Karier Menarik Menanti! Kami membuka pintu kesempatan bagi individu berbakat yang ingin bergabung dalam tim kami. Jika Anda memiliki semangat yang tinggi, kreativitas yang tak terbatas, dan motivasi untuk tumbuh bersama, ini adalah waktu yang tepat untuk mewujudkan impian Anda. Kami mencari individu yang berkomitmen untuk mencapai prestasi luar biasa dan berkontribusi pada kesuksesan perusahaan. Bergabunglah dengan kami dan menjadi bagian dari perjalanan yang menantang dan penuh inspirasi menuju kesuksesan bersama!


Informasi perusahaan Pemberi Kerja, Teleperformance


Teleperformance is a strategic partner to the world’s leading companies, bringing solutions and enhancing customer experience during each interaction.

We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards.

Informasi Tambahan Perusahaan Teleperformance

Ukuran Perusahaan : 1001 – 2000 pekerja
Waktu Proses Lamaran : 15 hari
Industri : Call Center/IT-Enabled Services/BPO
Tunjangan dan Lain-lain : Asuransi kesehatan, Waktu regular, Senin – Jumat, Bisnis (contoh: Kemeja)
Lokasi : Yogyakarta

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